Refund policy


AQUAME warrants its products and all parts there of ONLY TO THE ORIGINAL END-USER PURCHASER to be FREE FROM DEFECTIVE MATERIALS AND WORKMANSHIP for a period of (12) MONTHS from date of purchase. The AQUAME  (12) month warranty does not apply if the Product:

  • The modified or tampered with;
  • The product has been damaged by negligence, accident, mishandling, used with the incorrect, modified or extended power supply or has not been operated in accordance with the procedures described in the operating and technical instructions.
  • Warranty is expired or not covered.
  • Warranty or serial label is altered, removed or not compliant with the product.
  • Failures due to unauthorized disassembly, repair modification. Adaptations or accessories other than those manufactured or provided by the Manufacturer have been made or attached to the equipment, which in the determination of the Manufacturer, shall have affected the performance, safety of reliability of the equipment; or the equipment's original serial number has been modified or removed.
  • Unexpected damages due to user's liabilities including but not limited to heavy vibration, abrasion, collision or oxidation.
  • Damages during loading and transportation from transportation services;
  • Physical damages caused by use.
  • Damages caused by impace damage to the product;
  • Wear and tear on vulnerable components such battery lifespan.
  • Other damages or failures due to problems not related to product design, technology, manufacturing or quality control.
  • Unauthorized disassembly of the product will void the warranty
  • Is repaired, modified or altered by anyone other than AQUAME 


How do I make a warranty claim?

(1) Contact AQUAME customer support via email

Provide your order number and a brief description of the issue you are experiencing along with a video/photo.

We accept returns upto 30 days, with postage covered. Any extend window of return is applied on major public holidays such as Christmas and New Year

Condition: USED OR NEW, as long as all original content is ready

Return Postage covered by AQUAME for all faulty and damaged in transit items.

Buyer pay for postage on change of mind